FAQ
Who Can Buy a Card?
The card is available to UK residents aged 18 or over. You do not need a Bank account or a UK passport and you do not have to undergo any credit checks.
Where can my LCC Prepaid MasterCard be used?
You can use your LCC Prepaid MasterCard wherever the MasterCard Acceptance Mark is displayed, including shops, restaurants, hotels, online, over the telephone or at an ATM.
How do I request a LCC Prepaid MasterCard?
You can request a card at one of our stores (click here for a list), or over the telephone on 0800 6800 774 (9 am - 5 pm Monday to Friday. Free from most UK landlines. Standard network charges may apply.)
We will need to ask you to provide us with a copy of your passport or identity card to confirm your details and proof of residence.
Cards requested in store will not be personalized with your name.
When will I get my card?
If you request your LCC Prepaid MasterCard at one of our stores, you will get your card straight away, otherwise it should arrive you within 10 working days.
What should I do when I receive my card?
Sign your card immediately and call our 24 hour telephone line to activate your card and to receive your secure card PIN. You will be asked to provide the passcode you received when you applied. After this your card is ready to use.
Can I load more funds if I need them?
Absolutely, you can add more funds to your card once you receive it at one of our stores, over the telephone, or wherever you see the PayPoint symbol. Load limits may apply.
Once loaded, how long before I can access my funds?
Generally funds will be available within two hours after we receive your payment.
How do I get my PIN?
For security reasons your four digit card PIN used to perform transactions will never be issued with your card. To get your PIN call our automated phone line after you receive your card. Please note that your card PIN is different from the passcode that you use to identify yourself with us. We will never ask you for your PIN.
If you find your PIN hard to remember, you can change it at most ATM's, by simply selecting the "PIN services" option. Avoid easy to guess or obvious number sequences such as 1234, 9876 or 9999, and also avoid numbers that are easily connected to you such as your date of birth.
How do I track my transactions, balance and available to spend amount?
Using our web site or SMS service you can easily keep track of your spending.
| Online | Please login using the link at the top of the page |
|---|---|
| For SMS card balance | Text LCC BAL to 60777 (or to +44 7786 200690) |
| For SMS recent transactions | Text LCC TRX to 60777 (or to +44 7786 200690) | Customer Services | Call 0800 6800 774 (or +44 20 3051 0191 from outside the UK) |
For more information and fees see Terms and Conditions
How are returned goods credited?
Stores will process returned goods in the same way they handle any other goods bought using a MasterCard card and subsequently returned. They may credit your LCC Prepaid MasterCard, provide a cash refund or a credit note.
Can I use my LCC Prepaid MasterCard Outside of the UK?
Absolutely. The LCC Prepaid MasterCard will work worldwide, however you will be subject to a fee for non-GBP purchases and these transactions will be converted to GBP at a MasterCard determined exchange rate, the details of which can be found here
Can I change my personal details?
Yes, you must notify us a soon as possible by signing into your online account and updating the necessary sections or by calling us.
Can I cancel my LCC Prepaid MasterCard?
In the unlikely event that you are unhappy with the service, you have a legal right to cancel your LCC Prepaid MasterCard up to 14 days after you receive it. You also have the right to cancel your card at any time after this period, subject to cancellation and redemption fees. See Terms and Conditions
What happens when my LCC Prepaid MasterCard expires?
Your LCC Prepaid MasterCard will be valid for 3 years. We will send you a new card prior to the expiry date if you have used the card within the 6 months before it expires.
What happens if my card is lost or stolen?
Your LCC Prepaid MasterCard should be treated like cash. You must guard it's safety and prevent its use by anyone else. You must treat the PIN as confidential
If the card is lost, stolen or misused tell us immediately online via our website, or via our Customer Services.
You can also text LCC STOP LOST or LCC STOP STOLEN to 60777 (or to +44 7786 200690 from outside the UK) from your registered mobile to stop your card. We will then cancel your card, prevent further transactions and begin our investigations. We will provide a replacement card and transfer any unused balance pending the results of our investigations. A fee may apply for replacement cards, please refer to our terms and conditions.
